Job Opening

As a Portuguese Speaking Customer Support Representative, you will join our Customer Support Department, and will be responsible for handling flight reservations of the Brazilian market. You will be responsible for providing guidance and assistance to our customers via phone or e-mail in any inquiries they might have regarding their reservation. The right candidate should be able to ensure that all of our customers will have a pleasant and smooth booking experience.

 Responsibilities

-       Handling inbound calls and replying to e-mails concerning flight tickets in Portuguese Language.

-       Processing online reservations, issuing tickets and handling booking changes and cancellations.

Requirements

Required Skills:

-       Native speaker of Portuguese language.

-       Very good knowledge of English.

-       Advance knowledge of PC (MS Office, Internet).

-       Amadeus Knowledge is required

-       Wordspan or Sabre will be considered a plus

-       Strong team working and interpersonal skills.

-       Strong communication skills.

-       Passionate about Customer Care.

Desired Skills:

-       Degree in undergraduate studies, preferably in Tourism.

-       Knowledge of Air ticket reservation system/software will be considered a valuable asset.

-       Minimum 1 year experience in a call center.

Benefits

-       Work in an international, dynamic and fun atmosphere among young and smart people

-       Huge learning experience in using best practices and cutting-edge technologies

-       Challenging engineering projects in an interesting and complex travel industry.